Client Service Coordinator

Banfield Pet Hospital is looking for a professional and customer service-oriented Client Service Coordinator to join our team. The ideal candidate is passionate about providing excellent customer service and helping bring peace of mind to pet owners.To be successful in this role, you must possess excellent interpersonal skills, have a customer-centric approach, and be comfortable working in a fast-paced environment. If you have a passion for animals and enjoy interacting with people, we would love to hear from you!Required Qualifications:• High school diploma or equivalent• Previous customer service experience• Excellent communication and interpersonal skills• Ability to multi-task• Strong attention to detail• Proficiency in Microsoft Office Suite• Ability to work effectively in a team environment• Ability to work flexible shifts• Commitment to providing exceptional customer service

Responsibilities:

1. Provide exceptional customer service to pet owners, answering their questions and addressing their concerns.
2. Monitor customer feedback and respond to inquiries in a timely and professional manner.
3. Handle and resolve customer complaints.
4. Maintain current knowledge of products and services.
5. Greet and check in clients and patients.
6. Schedule appointments and manage patient records.
7. Process payments and complete financial paperwork.
8. Ensure all customer data is properly entered and stored.
9. Provide helpful information and resources to pet owners.
10. Ensure all customer interactions adhere to company policies and procedures.
11. Assist with other administrative tasks as needed.
12. Offer support to other team members.

According to JobzMall, the average salary range for a Client Service Coordinator in Waldorf, MD, USA is between $50,000 and $53,000 per year. Most employers pay between $50,000 and $52,000 annually, depending on experience and job duties. The salary can range from $41,000 to $59,000. Factors such as employer size, industry, and the education and experience of the Client Service Coordinator can influence the salary range.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.