Client Service Coordinator

Do you have a passion for helping others and working with animals? Banfield Pet Hospital is looking for an enthusiastic Client Service Coordinator to join our team! As the first point of contact for our clients, the ideal candidate for this role will be an excellent communicator, have superior organizational skills, and possess the ability to multi-task and stay calm under pressure.To be successful in this role, you will need at least 2 years of customer service or retail experience, the ability to work in a fast-paced environment, and excellent interpersonal and communication skills. You will also need to be highly organized and have the ability to prioritize tasks efficiently. Familiarity with veterinary terminology and previous experience in the veterinary industry is highly preferred.If you think you’re a great fit for this role, we would love to hear from you!

Responsibilities:

1. Greet and engage with clients in a friendly and professional manner, answering inquiries and providing excellent customer service.
2. Respond to client inquiries via telephone, email, or in person.
3. Schedule and confirm appointments for clients and their pets.
4. Obtain and accurately record client and pet information.
5. Ensure that all client information is up-to-date.
6. Maintain accurate records of client interactions.
7. Process payments and ensure accuracy of transactions.
8. Ensure all necessary products and services are provided to clients.
9. Assist veterinary staff with administrative tasks, such as filing and scheduling.
10. Monitor inventory and order supplies as needed.
11. Ensure the reception area is organized and presentable for clients.
12. Follow all safety protocols and adhere to company policies and procedures.

According to JobzMall, the average salary range for a Client Service Coordinator in Denver, CO, USA is between $31,000 and $44,000 per year. The median salary for a Client Service Coordinator in Denver, CO, USA is $36,447 per year.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.