Client Service Coordinator

Are you passionate about delivering exceptional client service and creating a positive, upbeat experience for pet owners? We are looking for a Client Service Coordinator to join the Banfield Pet Hospital team and be the face of our hospital. The Client Service Coordinator’s job is to ensure that Banfield clients are receiving the best possible care and service. We are seeking an individual with an upbeat attitude and excellent customer service skills to act as the primary point of contact for our clients. The ideal candidate will have a friendly demeanor and be able to communicate effectively with clients and staff. Additionally, the candidate must be comfortable working with animals, have an understanding of medical terminology, and be able to handle multiple tasks in a fast-paced environment. If you possess the qualifications below and are looking to join an amazing team, we encourage you to apply!Qualifications:• High school diploma or equivalent• Experience in customer service• Ability to multi-task and prioritize in a fast-paced environment• Ability to handle money accurately• Excellent problem solving and customer service skills• Basic computer skills• Ability to stand and be active for long periods of time• Ability to lift and carry up to 50 lbs.• Willingness to learn• Previous experience in veterinary or medical field a plus

Responsibilities:

1. Greet and assist clients in a friendly and professional manner
2. Provide excellent customer service to clients and staff
3. Ensure accurate handling of payments and transactions
4. Manage multiple tasks in a fast-paced environment
5. Monitor lobby and patient flow to ensure a smooth operation
6. Handle animals with care and respect
7. Educate clients on clinic procedures, products, and services
8. Understand medical terminology and be able to communicate effectively with clients
9. Maintain up-to-date records and filing systems
10. Uphold the highest standards of cleanliness and safety in the facilities

According to JobzMall, the average salary range for a Client Service Coordinator in Fort Collins, CO, USA is between $33,000 and $50,000 per year. This range can vary depending on the level of experience, qualifications, and the specific position.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.