Client Service Coordinator

Welcome to Banfield Pet Hospital, where we are passionate about providing exceptional care for our furry family members. We are currently seeking a dedicated Client Service Coordinator to join our team and help us continue our mission of promoting pet health and well-being. As a Client Service Coordinator, you will be at the forefront of our customer service efforts, ensuring that our clients and their pets receive the highest level of care and attention. We are looking for a compassionate and enthusiastic individual with excellent communication and organizational skills to join our team. If you have a love for animals and a desire to make a positive impact in their lives, we would love to hear from you.

1. Greet and welcome clients and their pets with a friendly and professional attitude.
2. Provide exceptional customer service by addressing clients' needs and concerns in a timely and efficient manner.
3. Schedule appointments and manage the appointment book to ensure optimal use of time and resources.
4. Answer phone calls and respond to emails in a courteous and helpful manner.
5. Educate clients on our services, products, and procedures to help them make informed decisions for their pets.
6. Maintain accurate and organized client records and update information as needed.
7. Process payments and handle financial transactions accurately.
8. Collaborate with the veterinary team to ensure seamless communication and coordination of care for clients and their pets.
9. Assist with administrative tasks such as filing, data entry, and inventory management.
10. Keep the reception area clean and organized to create a welcoming and comfortable environment for clients and their pets.
11. Continuously strive to improve the client experience and actively seek feedback to identify areas for improvement.
12. Adhere to all hospital policies and procedures, including safety and confidentiality protocols.
13. Attend training and educational sessions to stay updated on industry trends, products, and services.
14. Foster a positive and inclusive work environment by working collaboratively with team members and promoting a culture of respect and compassion.
15. Act as a brand ambassador for Banfield Pet Hospital and uphold our mission of promoting pet health and well-being.

According to JobzMall, the average salary range for a Client Service Coordinator in St. Louis, MO, USA is between $40,000 and $55,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the individual works for. Some Client Service Coordinators may earn higher salaries with bonuses and other forms of compensation.

Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.