Help Desk Analyst
To provide first level remote hardware/software support for BancorpSouth employees. Provides first level support to end users on a variety of issues. Answers calls from users, inputs into a tracking system, fixes issues or reassigns them to the appropriate group. Processes paperwork requests and assigns those accordingly. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
Two year college degree or equivalent work experience.
Must have a valid driver’s license.
Time Management
MS Excel
MS Word
Customer Service skills
Verbal communication
Prioritizing skills
written communication
Problem-Solving
Adaptability and Creativity
According to JobzMall, the average salary range for a Help Desk Analyst in 2910 W Jackson St, Tupelo, MS 38801, USA is between $35,000 and $50,000 per year. This range may vary depending on the type of employer, experience level of the analyst, and other factors.
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BancorpSouth Bank is a bank holding company headquartered in Tupelo, Mississippi with operations in Alabama, Arkansas, Florida, Louisiana, Mississippi, Missouri, Tennessee, Texas, and Illinois. In 2021 BancorpSouth Bank merged with Cadence Bank and NOW is Cadence Bank.
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