Help Desk / Deskside Specialist

Perform moves, adds, and changes for hardware within classified environments. Partner with IA (Information Assurance) team on all moves, adds, and changes. Troubleshoot networking issues – LAN and Wireless. Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate. Respond to customer requests for assistance with computer software/hardware. Perform a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Exercise judgment and decision making in the diagnosis and resolution of computer hardware and software problems. May act as a lead worker in the Technical Support area coordinating efforts amongst other team members. Maintain appropriate documentation records (both hardcopy and on-line).

Ball Corp. provides metal packaging for beverages, foods and household products, and of aerospace and other technologies and services to commercial and governmental customers. It operates through the following business segments: Metal Beverage Packaging, Americas and Asia; Metal Beverage Packaging, Europe; Metal Food and Household Products Packaging; and Aerospace and Technologies.