Customer Service Representative

Welcome to Ball Corporation, a global leader in providing sustainable packaging solutions for the food, beverage, and household industries. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to make a positive impact by serving as the first point of contact for our valued customers. As a CSR at Ball Corporation, you will have the chance to showcase your exceptional communication and problem-solving skills while delivering exceptional service to our clients. If you are passionate about providing top-notch customer support and have a strong attention to detail, we encourage you to apply for this exciting opportunity.

1. Serve as the first point of contact for customers, representing the company in a professional and friendly manner.
2. Answer and respond to customer inquiries, providing accurate and timely information about products, services, and order status.
3. Build strong relationships with customers by understanding their needs and providing personalized solutions.
4. Process orders, returns, and exchanges efficiently and accurately.
5. Collaborate with sales, production, and logistics teams to ensure timely delivery of products and resolution of any issues.
6. Proactively identify and address potential issues or concerns raised by customers.
7. Maintain accurate and up-to-date customer records and order information.
8. Continuously strive to improve customer satisfaction and loyalty through exceptional service.
9. Keep abreast of company products, services, and policies to effectively address customer inquiries.
10. Provide feedback and suggestions for process improvements to enhance the customer experience.
11. Meet or exceed established performance metrics for customer service, such as response time, call volume, and customer satisfaction.
12. Uphold company values and policies while representing the company to customers.
13. Attend training and development sessions to stay updated on industry trends and best practices.
14. Handle and resolve customer complaints and escalations in a professional and efficient manner.
15. Adhere to all company and industry regulations and standards related to customer service.

According to JobzMall, the average salary range for a Customer Service Representative in Roundway, Devizes SN10 2HT, UK is £17,000 - £25,000 per year. However, this can vary depending on factors such as experience, industry, and company. Some companies may also offer additional benefits such as bonuses, commission, and healthcare benefits.

Ball Corp. provides metal packaging for beverages, foods and household products, and of aerospace and other technologies and services to commercial and governmental customers. It operates through the following business segments: Metal Beverage Packaging, Americas and Asia; Metal Beverage Packaging, Europe; Metal Food and Household Products Packaging; and Aerospace and Technologies.