Service Quality Executive

At Aviva, we pride ourselves on providing exceptional service to our customers. As a Service Quality Executive, you will play a crucial role in ensuring that our service standards are met and exceeded. We are looking for a highly motivated individual who is passionate about delivering top-quality customer experiences. If you have a strong attention to detail, excellent communication skills, and a customer-centric mindset, we want to hear from you. Join our team and help us continue to provide the best possible service to our valued customers.

1. Monitor and maintain service quality standards across all customer touchpoints, including phone, email, and online interactions.
2. Conduct regular quality checks and audits to identify areas for improvement and address any service gaps.
3. Collaborate with various departments, including customer service, sales, and marketing, to ensure a consistent and high-quality customer experience.
4. Develop and implement training programs for customer-facing employees to improve service skills and maintain service standards.
5. Analyze customer feedback and data to identify trends and make actionable recommendations for improvement.
6. Proactively identify and resolve potential service issues before they escalate.
7. Serve as the main point of contact for customer escalations and provide timely and effective resolutions.
8. Develop and maintain service quality metrics and reports to track performance and identify areas for improvement.
9. Stay up-to-date on industry best practices and trends in customer service to continuously improve service quality.
10. Foster a customer-centric culture within the organization and promote a positive and professional image of the company to customers.

According to JobzMall, the average salary range for a Service Quality Executive in Singapore is between SGD 3,000 to SGD 6,000 per month. However, this may vary depending on factors such as the industry, company size, and individual qualifications and experience. Some companies may also offer additional benefits and bonuses.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.