Quality Assurance Analyst

Welcome to Aviva, where we strive to provide our customers with the best possible experience. We are currently seeking a meticulous and dedicated Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a crucial role in ensuring the high quality standards of our products and services. Your attention to detail and commitment to excellence will directly impact the satisfaction of our customers and the success of our company. If you are passionate about delivering top-notch results and have the qualifications and skills we are looking for, we would love to have you on our team.

1. Conduct thorough and detailed quality checks on all products and services to ensure they meet the company's high standards.
2. Develop and maintain quality assurance processes and procedures to ensure consistency and accuracy.
3. Collaborate with cross-functional teams to identify and resolve any quality issues or deficiencies.
4. Create and execute test plans and cases to ensure the functionality and usability of products and services.
5. Monitor and track product and service performance metrics to identify areas for improvement and make recommendations for enhancements.
6. Analyze customer feedback and complaints to identify potential quality issues and work towards resolving them.
7. Participate in product and service development meetings to provide quality assurance input and ensure quality is built into all stages of the process.
8. Stay updated on industry trends and best practices in quality assurance to continuously improve processes and systems.
9. Communicate and report on quality assurance findings and progress to senior management and stakeholders.
10. Uphold a strong commitment to customer satisfaction by ensuring that all products and services meet or exceed their expectations.
11. Collaborate with other teams to implement and maintain quality control measures throughout the organization.
12. Train and mentor new team members on quality assurance processes and procedures.
13. Conduct regular audits and inspections to ensure compliance with regulatory standards and company policies.
14. Continuously seek ways to improve and streamline quality assurance processes for increased efficiency and effectiveness.
15. Adhere to strict confidentiality and data protection policies while handling sensitive customer information.

According to JobzMall, the average salary range for a Quality Assurance Analyst in Norwich, UK is £23,000 to £35,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the analyst is working in. Some senior or specialized QA analysts may earn higher salaries, while entry-level or junior analysts may earn lower salaries. Additionally, bonuses and benefits may also affect the overall salary for a QA analyst in Norwich.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.