Motor Claims Handler - International
Are you a detail-oriented problem solver with a passion for customer service? Do you have experience in the insurance industry and a strong understanding of motor claims? If so, we have an exciting opportunity for you to join our team at Aviva as a Motor Claims Handler - International. In this role, you will be responsible for handling motor claims for our international clients, ensuring a smooth and efficient claims process. We are looking for someone with excellent communication skills, a proactive attitude, and the ability to work well under pressure. If this sounds like you, we invite you to apply and join our dynamic and supportive team.
- Handle international motor claims in a timely and efficient manner.
- Communicate with international clients to gather necessary information and provide updates throughout the claims process.
- Utilize knowledge of the insurance industry and motor claims to accurately assess and evaluate claims.
- Identify and investigate any potential fraudulent claims.
- Collaborate with other team members and departments to resolve complex claims.
- Maintain accurate and detailed records of all claims and related documents.
- Follow company policies and procedures to ensure compliance with regulations.
- Provide exceptional customer service to clients, addressing any concerns or issues in a professional and timely manner.
- Proactively identify potential issues and work to resolve them quickly to ensure a smooth claims process.
- Stay up-to-date on industry trends and changes in regulations to continuously improve claims handling processes.
- Work efficiently under pressure, managing a high volume of claims and meeting tight deadlines.
- Maintain confidentiality and handle sensitive information with discretion.
- Participate in training and development opportunities to enhance skills and knowledge.
- Collaborate with international partners to ensure consistent and effective claims handling across all regions.
- Foster a positive and collaborative team environment.
Strong Understanding Of International Motor Insurance Regulations And Processes: A Qualified Motor Claims Handler At Aviva Should Have A Thorough Understanding Of The Laws And Regulations Governing Motor Insurance In Different Countries. This Includes Knowledge Of Local Insurance Laws, Claims Handling Procedures, And Coverage Requirements.
Excellent Communication And Customer Service Skills: As A Motor Claims Handler, One Will Be Required To Communicate With Customers And Stakeholders From Various Countries. Strong Communication And Customer Service Skills Are Essential To Effectively Handle International Claims And Maintain Positive Relationships With Clients.
Multilingual Proficiency: Aviva Operates In Multiple Countries And Deals With Clients Speaking Different Languages. A Motor Claims Handler With Proficiency In Multiple Languages Would Be An Added Advantage In Effectively Communicating With Customers And Handling Claims From Different Countries.
Attention To Detail And Analytical Skills: International Motor Claims Can Be Complex And Require A High Level Of Attention To Detail To Ensure Accurate Processing. A Qualified Motor Claims Handler Should Possess Strong Analytical Skills To Review And Analyze Claims Documents, Policies, And Other Relevant Information To Make Informed Decisions.
Experience In Handling International Claims: Prior Experience In Handling International Motor Claims Is Highly Desirable For This Role. It Demonstrates The Candidate's Familiarity With The Complexities Of Cross-Border Claims And Their Ability To Navigate Through Different Legal And Regulatory Environments.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Analytical Thinking
Claims Processing
Risk assessment
Problem-Solving
Insurance Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Motor Claims Handler - International in Norwich, UK is between £18,000 and £25,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization the individual is working for.
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Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.
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