Welcome to Aviva, a leader in the insurance industry with a strong commitment to helping our customers protect what matters most to them. We are currently seeking a dynamic and driven individual to join our team as a Customer Strategy Lead. In this role, you will have the opportunity to develop and implement strategies that enhance our customer experience and drive business growth. We are looking for a passionate and innovative leader with a strong understanding of customer behavior and a proven track record of delivering results. If you are ready to make a positive impact and drive meaningful change for our customers, we want to hear from you. Join us and be part of a team that is dedicated to making a difference in the lives of our customers.
- Develop and implement customer-centric strategies to enhance the overall customer experience and drive business growth.
- Analyze customer behavior and trends to identify areas for improvement and develop targeted solutions.
- Collaborate with cross-functional teams to ensure alignment and execution of customer strategies.
- Monitor and measure the success of customer strategies, making adjustments as needed to achieve desired outcomes.
- Provide leadership and guidance to team members, fostering a culture of innovation and accountability.
- Stay up-to-date on industry trends and best practices related to customer experience and implement relevant strategies.
- Develop and maintain strong relationships with customers, understanding their needs and advocating for their interests.
- Communicate and present customer strategy initiatives to senior management and stakeholders.
- Act as a champion for customer-centric thinking and advocate for a customer-centric culture within the organization.
- Continuously seek opportunities to improve and enhance the customer journey, leveraging technology and data-driven insights.
- Identify and address customer pain points and implement solutions to improve overall satisfaction.
- Maintain a thorough understanding of Aviva's products and services, and how they meet the needs of our customers.
- Act as a customer advocate within the organization, ensuring that their needs and feedback are heard and addressed.
- Collaborate with marketing and sales teams to ensure that customer strategies are aligned with overall business objectives.
- Stay informed of regulatory changes and ensure that customer strategies comply with industry regulations and guidelines.
Strong Leadership Skills: A Successful Customer Strategy Lead At Aviva Should Possess Strong Leadership Skills To Effectively Manage And Motivate A Team Of Customer Strategy Professionals. This Includes The Ability To Set Clear Goals, Provide Constructive Feedback, And Foster A Positive Work Culture.
Experience In Customer Strategy Development: Aviva Is Looking For A Candidate With Extensive Experience In Developing Customer Strategies That Drive Business Growth. This Includes Analyzing Customer Data, Identifying Key Insights, And Implementing Effective Strategies To Enhance Customer Experience And Retention.
Strategic Thinking And Problem-Solving Abilities: The Ideal Candidate Should Have A Proven Track Record Of Strategic Thinking And Problem-Solving. They Should Be Able To Identify Potential Roadblocks And Develop Innovative Solutions To Achieve Business Objectives.
Excellent Communication And Interpersonal Skills: As A Customer Strategy Lead, Effective Communication And Interpersonal Skills Are Crucial For Building Relationships With Internal And External Stakeholders. This Includes Presenting Complex Ideas In A Clear And Concise Manner And Collaborating With Cross-Functional Teams.
Knowledge Of The Insurance Industry: Aviva Is A Leading Insurance Company, And The Ideal Candidate Should Have A Strong Understanding Of The Insurance Industry, Including Trends, Challenges, And Best Practices. This Knowledge Will Be Vital In Developing Customer Strategies That Align With Aviva's Business Goals.
Strategic Planning
Project Management
Data Analysis
Market Research
Relationship Management
Sales forecasting
Brand management
Customer segmentation
Competitive analysis
Campaign development
Customer Experience
Customer Insights
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
creativity
Teamwork
Active Listening
Adaptability
Empathy
According to JobzMall, the average salary range for a Customer Strategy Lead in London, UK is between £60,000 to £80,000 per year. However, this can vary depending on factors such as the company, industry, level of experience, and education. Some Customer Strategy Leads in top companies may earn salaries of over £100,000 per year. Additionally, bonuses, benefits, and other incentives may also contribute to the overall compensation package for this role.
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Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.
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