Customer Service Representative

At Aviva, we are always looking for dynamic Customer Service Representatives who are passionate about providing our customers with a great experience. We are looking for an individual with excellent communication skills, a positive attitude, and a strong work ethic. You must be able to think critically, solve problems, and provide outstanding customer service in a fast-paced environment. If you have the necessary qualifications and a genuine desire to help our customers, this position may be the perfect fit for you.

Responsibilities:

1. Handle customer inquiries and complaints in a professional and courteous manner.
2. Develop customer relationships and build brand loyalty by providing exceptional customer service.
3. Utilize customer service best practices and provide solutions to customer issues.
4. Respond to customer inquiries via phone, email, and in-person.
5. Maintain accurate customer records and update customer information in the customer database.
6. Monitor customer feedback and review customer survey results.
7. Assist in resolving customer disputes and escalate unresolved issues to management.
8. Identify customer service trends to inform process improvements.
9. Provide timely feedback to customers regarding their inquiries.
10. Adhere to Aviva's customer service policies and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Glasgow, UK is £20,000 to £25,000 per annum. This range is based on salaries reported by employers and anonymous employees on the JobzMall website.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.