Customer Service Representative

At Aviva, we strive to provide the best customer service experience for our clients. We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be an excellent communicator, have strong problem-solving skills, and be committed to providing superior customer service. They should also possess excellent organizational and time management skills, as well as a positive attitude. The successful candidate must be able to work in a fast-paced environment and have an interest in learning about our products and services. If you are looking for an opportunity to make an impact in the customer service industry, this position is right for you.

Responsibilities:

• Provide excellent customer service to all clients in a timely and professional manner • Respond to customer inquiries and complaints via telephone, email, and other communication channels as needed • Resolve customer service issues and provide solutions in a positive and efficient manner • Utilize problem-solving skills to identify customer needs and provide solutions • Maintain a positive and professional attitude while interacting with customers • Remain up to date on all Aviva products and services • Maintain accurate customer records in customer service software • Ensure customer satisfaction by meeting or exceeding expectations • Maintain a high level of professionalism when interacting with customers • Demonstrate strong organizational and time management skills • Support other team members when needed

According to JobzMall, the average salary range for a Customer Service Representative in Norwich, UK is between £19,000 and £23,000 per year. This range may vary depending on the individual's experience and qualifications. Bonuses and other benefits may also be included in the total package.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.