Welcome to Aviva, a leading insurance company committed to providing our customers with exceptional service and support. We are currently seeking a knowledgeable and personable Customer Expert to join our team. As a Customer Expert, you will be the first point of contact for our valued customers, providing them with expert guidance and assistance to ensure their insurance needs are met. To excel in this role, you must possess excellent communication skills, a strong understanding of insurance products and services, and a genuine passion for helping others. If you are dedicated, empathetic, and have a knack for problem-solving, we invite you to apply for this exciting opportunity at Aviva.
- Be the first point of contact for customers, providing a warm and welcoming experience.
- Utilize expert knowledge of insurance products and services to assist customers with their inquiries and needs.
- Communicate clearly and effectively with customers, using active listening skills to understand their concerns and provide appropriate solutions.
- Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the company.
- Demonstrate empathy and compassion towards customers, acknowledging their concerns and providing reassurance and support.
- Identify and analyze customer needs, and recommend appropriate insurance solutions to meet their specific requirements.
- Collaborate with other team members and departments to resolve complex customer issues.
- Stay up-to-date with industry trends and changes in insurance policies and procedures.
- Ensure all customer interactions are documented accurately and promptly in company systems.
- Meet and exceed individual and team targets for customer satisfaction and retention.
- Uphold company values and policies, maintaining a professional and positive attitude at all times.
- Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.
Excellent Communication Skills: A Customer Expert At Aviva Must Possess Exceptional Communication Skills To Effectively Interact With Customers, Address Their Queries And Concerns, And Provide Them With The Necessary Support And Assistance.
Strong Customer Service Experience: Aviva Looks For Candidates With A Proven Track Record Of Providing Excellent Customer Service. This Includes The Ability To Handle Difficult Situations, Effectively Resolve Customer Complaints, And Maintain A Positive And Professional Demeanor At All Times.
Knowledge Of Insurance Products: As A Leading Insurance Company, Aviva Expects Its Customer Experts To Have A Good Understanding Of The Various Insurance Products Offered By The Company. This Knowledge Will Help Them Provide Accurate Information And Recommend Suitable Products To Customers.
Problem-Solving Skills: The Role Of A Customer Expert Involves Handling A Variety Of Customer Issues And Finding Solutions To Their Problems. Therefore, Candidates Must Possess Strong Problem-Solving Skills And The Ability To Think On Their Feet.
Team Player: While A Customer Expert May Work Independently, They Are Also Expected To Collaborate With Other Team Members To Ensure A Seamless Customer Experience. Aviva Values Candidates Who Can Work Well In A Team, Share Knowledge And Expertise, And Support Their Colleagues When Needed.
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Relationship Building
Active listening
Empathy
Problem-Solving
Adaptability
Multit
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Expert in Norwich, UK is £18,000 - £24,000 per year. However, this can vary depending on the specific job, experience level, and company. Some higher-level positions in the customer service field can have salaries upwards of £30,000 per year. Additionally, some jobs may offer bonuses or commission, which can increase the overall salary.
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Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.
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