Customer Expert

Welcome to Aviva, a leading insurance company dedicated to providing exceptional customer service. We are currently seeking a Customer Expert to join our team and help us deliver top-notch support to our valued clients. As a Customer Expert, you will play a vital role in representing our company and building strong relationships with our customers. We are looking for a highly skilled and passionate individual who is committed to going above and beyond to ensure customer satisfaction. If you have a passion for helping others, excellent communication skills, and a strong understanding of insurance products, we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers in a friendly and professional manner.
2. Act as the primary point of contact for customers, responding to inquiries and providing assistance in a timely and efficient manner.
3. Build and maintain strong relationships with customers by understanding their needs and providing personalized support.
4. Serve as a brand ambassador for Aviva, representing the company in a positive and professional manner.
5. Utilize effective communication skills to clearly and accurately convey information to customers.
6. Understand the various insurance products offered by Aviva and be able to explain them to customers.
7. Proactively identify and resolve customer issues, escalating to management when necessary.
8. Maintain accurate and detailed customer records.
9. Collaborate with team members to continuously improve the customer experience.
10. Stay up-to-date on industry trends and best practices related to customer service.
11. Adhere to company policies and procedures, as well as regulatory requirements.
12. Contribute to a positive and collaborative work environment.
13. Continuously strive to exceed customer expectations and ensure high levels of customer satisfaction.
14. Attend training and development programs to enhance skills and knowledge.
15. Embrace and embody Aviva's core values of integrity, teamwork, and excellence in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a Customer Expert in Bristol, UK is £18,000 to £25,000 per year. However, this can vary depending on the specific job title, company, and individual qualifications and experience. Some Customer Experts may also receive additional benefits such as bonuses, commission, and healthcare benefits.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.