Welcome to Aviva, a leading insurance company dedicated to protecting and supporting our customers' financial well-being. We are currently seeking a highly motivated and experienced Claims Performance Lead to join our team. As a Claims Performance Lead, you will play a critical role in driving the success of our claims department by analyzing data, identifying areas for improvement, and implementing strategies to enhance our claims performance. To excel in this role, you must have strong leadership skills, a keen eye for detail, and a passion for delivering exceptional results. If you're ready to make a significant impact and grow your career with a reputable company, we encourage you to apply for this exciting opportunity.
- Analyze claims data to identify trends and areas for improvement.
- Develop strategies and initiatives to improve claims performance and efficiency.
- Lead and manage a team of claims analysts to ensure timely and accurate processing of claims.
- Monitor and track key performance indicators to measure the success of implemented strategies.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Develop and implement training programs to improve the skills and knowledge of claims staff.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Communicate performance updates and recommendations to senior management.
- Stay updated on industry trends and best practices to continuously improve claims processes.
- Handle complex and escalated claims issues to ensure timely and satisfactory resolution.
- Foster a positive and collaborative work culture within the claims department.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Participate in company-wide initiatives and projects related to claims performance.
- Continuously strive to enhance customer satisfaction and loyalty through efficient and effective claims management.
Bachelor's Degree In Business Administration, Finance, Or A Related Field.
Minimum Of 5 Years Of Experience In Claims Management Or A Related Field.
Strong Leadership Skills With The Ability To Effectively Manage And Motivate A Team.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate With Both Internal And External Stakeholders.
Knowledge Of Insurance Industry Regulations And Best Practices, With A Focus On Claims Performance And Process Improvement.
Process Improvement
Data Analysis
Communication
Time Management
Team Management
Negotiation
Leadership
customer service
Analytical Thinking
Reporting
Risk assessment
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Claims Performance Lead in Norwich, UK is £35,000-£45,000 per year. This may vary depending on the specific company, location, and level of experience.
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Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.
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