Support Operator - Associate

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced and dynamic work environment? Atrium Health is currently seeking a highly motivated Support Operator - Associate to join our team. As a Support Operator - Associate, you will play a critical role in providing exceptional customer service and technical support to our patients and healthcare providers. This is an excellent opportunity for individuals who possess excellent communication skills, strong problem-solving abilities, and a desire to work in the healthcare industry. If you are looking for a rewarding career where you can make a positive impact, we encourage you to apply for this position today!

1. Provide exceptional customer service to patients and healthcare providers.
2. Respond to inquiries and troubleshoot technical issues in a timely and efficient manner.
3. Maintain a high level of professionalism and empathy when interacting with patients and providers.
4. Utilize strong problem-solving skills to resolve issues and escalate complex problems to the appropriate team or department.
5. Collaborate with other team members to ensure a seamless and efficient support experience for all customers.
6. Keep accurate records of all interactions and resolutions in our customer service database.
7. Stay up-to-date on the latest healthcare industry trends and developments to provide the best support possible.
8. Adhere to all company policies and procedures while maintaining patient confidentiality.
9. Continuously seek opportunities for improvement and provide feedback to management.
10. Participate in training and development programs to enhance knowledge and skills.
11. Perform other duties as assigned by supervisors.

According to JobzMall, the average salary range for a Support Operator - Associate in Charlotte, NC, USA is between $32,000 - $46,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.