Atrium Health

Security Communications Dispatcher

Atrium Health

Charlotte, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Atrium Health, a leading healthcare organization dedicated to providing exceptional care to our community. We are currently seeking a highly skilled Security Communications Dispatcher to join our team. As a Security Communications Dispatcher, you will play a vital role in ensuring the safety and security of our patients, visitors, and staff. Your excellent communication skills and quick thinking will be essential in responding to emergency situations and coordinating with our security team. If you are a reliable and proactive individual with a strong dedication to safety, we want to hear from you. Join us at Atrium Health and make a difference in the lives of those we serve.

  • Answer incoming calls and respond to emergency situations promptly and efficiently.
  • Monitor security systems and dispatch appropriate security personnel to respond to any potential threats or emergencies.
  • Maintain accurate records of all calls received and actions taken.
  • Communicate effectively with security personnel and other departments to coordinate responses to emergencies.
  • Provide guidance and support to patients, visitors, and staff in emergency situations.
  • Continuously monitor and update security procedures and protocols to ensure the safety of all individuals on the premises.
  • Remain calm and composed in high-stress situations and make quick and effective decisions.
  • Collaborate with law enforcement and emergency services as needed.
  • Train and mentor new security communications dispatchers.
  • Maintain confidentiality of all sensitive information.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
  • Prior Experience In Emergency Response Or Dispatch Operations: Candidates Should Have A Strong Understanding Of Emergency Response Procedures And The Ability To Coordinate And Dispatch Resources In A Timely And Efficient Manner.

  • Knowledge Of Security Protocols And Procedures: A Thorough Understanding Of Security Protocols And Procedures Is Essential For A Security Communications Dispatcher To Effectively Monitor And Respond To Security Incidents.

  • Excellent Communication Skills: The Ability To Communicate Clearly And Effectively, Both Verbally And In Writing, Is Crucial For A Security Communications Dispatcher To Relay Important Information To Security Personnel And Other Relevant Parties.

  • Proficiency In Emergency And Security Technology: Atrium Health Utilizes Various Emergency And Security Technology Systems, So Candidates Should Have Experience And Proficiency In Using These Tools.

  • Strong Decision-Making And Critical Thinking Skills: During Emergency Situations, A Security Communications Dispatcher Must Be Able To Think Quickly And Make Sound Decisions Under Pressure. Candidates Should Possess Strong Critical Thinking Skills And The Ability To Remain Calm In High-Stress Situations.

Required Skills
  • Data Entry

  • Problem Solving

  • Crisis Management

  • Conflict Resolution

  • Critical Thinking

  • Decision Making

  • Active listening

  • Teamwork

  • Interpersonal Communication

  • Multi-tasking

  • Emergency Response

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Security Communications Dispatcher in Charlotte, NC, USA is between $35,000 and $49,000 per year. However, this can vary based on factors such as experience, education, and the specific employer.

Additional Information
Atrium Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 29th, 2024
Apply BeforeMay 10th, 2026
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About Atrium Health

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.

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