Pre-Arrival Business Operations Director

Welcome to Atrium Health, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a highly skilled and experienced Pre-Arrival Business Operations Director to join our team. In this role, you will be responsible for overseeing all aspects of pre-arrival operations, ensuring efficient and streamlined processes for our patients. We are looking for a dynamic and driven individual with a passion for healthcare and a strong background in business operations. If you are a strategic thinker with exceptional leadership and communication skills, we invite you to apply for this exciting opportunity at Atrium Health.

1. Oversee all pre-arrival operations at Atrium Health, including patient registration, insurance verification, and scheduling.
2. Develop and implement efficient and streamlined processes for pre-arrival operations to ensure a positive patient experience.
3. Manage a team of pre-arrival staff, providing guidance, training, and support to ensure high-quality work and adherence to policies and procedures.
4. Monitor and analyze pre-arrival metrics to identify areas for improvement and implement strategies to increase efficiency and reduce errors.
5. Collaborate with other departments, such as finance, billing, and clinical teams, to ensure smooth and timely patient flow.
6. Stay updated on industry trends and regulations related to pre-arrival operations, and make recommendations for process improvements to ensure compliance.
7. Develop and maintain relationships with insurance providers to facilitate timely insurance verifications and authorizations.
8. Ensure accurate and timely collection of patient demographic and insurance information.
9. Communicate effectively with patients, addressing any concerns or issues related to the pre-arrival process.
10. Work closely with the leadership team to develop and monitor pre-arrival budgets and financial goals.
11. Train and mentor staff on best practices for customer service, data entry, and insurance verification.
12. Maintain confidentiality of patient information and comply with all HIPAA regulations.
13. Lead and participate in departmental meetings to discuss performance, goals, and process improvements.
14. Collaborate with IT and other departments to implement and maintain electronic systems for pre-arrival operations.
15. Act as a liaison between Atrium Health and external partners, such as insurance companies and vendors, to ensure smooth operations.

According to JobzMall, the average salary range for a Pre-Arrival Business Operations Director in Charlotte, NC, USA is between $144,000 and $196,000 per year. This range may vary depending on factors such as the size and type of the company, level of experience, and specific job responsibilities. Some companies may also offer additional benefits and bonuses, which can impact the overall salary range. It is recommended to research specific companies and job listings to get a more accurate understanding of the average salary for this position in Charlotte, NC.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.