Patient Service Representative

Welcome to Atrium Health, where our mission is to improve health, elevate hope, and advance healing for all. As a Patient Service Representative, you will play a vital role in providing exceptional customer service and support to our patients and their families. We are looking for individuals who are passionate about making a difference in the lives of others and have a strong desire to be a part of a dynamic healthcare team. If you possess excellent communication skills, a positive attitude, and a commitment to delivering high-quality patient care, we encourage you to apply for this exciting opportunity. Join us in our mission to provide compassionate, personalized care to our community and make a positive impact on the lives of those we serve.

1. Greet and welcome patients and their families in a warm and friendly manner.
2. Provide excellent customer service by answering phone calls, responding to emails, and addressing patient inquiries and concerns.
3. Schedule appointments and maintain accurate patient records in our electronic system.
4. Verify insurance coverage and collect necessary patient information for billing purposes.
5. Assist patients with completing necessary forms and paperwork.
6. Coordinate with other departments to ensure timely and efficient patient care.
7. Collaborate with healthcare providers to communicate patient needs and concerns.
8. Maintain a clean and organized work environment.
9. Uphold patient confidentiality and privacy at all times.
10. Proactively identify and resolve any issues or challenges that may arise during patient interactions.
11. Attend trainings and stay updated on all hospital policies and procedures.
12. Continuously strive to improve patient satisfaction and enhance the overall patient experience.
13. Foster a positive and professional relationship with patients, families, and colleagues.
14. Adhere to all safety and infection control protocols to ensure the health and safety of patients and staff.
15. Embody the mission, vision, and values of Atrium Health in all interactions with patients and team members.

According to JobzMall, the average salary range for a Patient Service Representative in Winston-Salem, NC, USA is $29,000 - $35,000 per year. However, this may vary depending on the specific job duties, experience, and qualifications of the individual candidate. Some positions may also offer benefits such as healthcare and retirement plans.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.