Patient Connection Concierge
Welcome to Atrium Health, where we are dedicated to providing exceptional care and experiences for our patients. We are currently seeking a Patient Connection Concierge to join our team and play a vital role in creating a warm and welcoming environment for our patients. As a Patient Connection Concierge, you will have the opportunity to connect with patients and their families, ensuring their comfort and satisfaction throughout their healthcare journey. We are looking for individuals who are passionate about patient care, possess excellent communication skills, and thrive in a fast-paced environment. If you are someone who values empathy, compassion, and teamwork, we encourage you to apply for this important role in our organization.
- Greet and welcome patients and their families upon arrival, creating a positive and friendly first impression.
- Provide excellent customer service by addressing patient inquiries and concerns in a timely and professional manner.
- Act as a liaison between patients, their families, and healthcare providers to facilitate effective communication and address any issues that may arise.
- Anticipate patient needs and proactively offer assistance to ensure their comfort and satisfaction during their stay at Atrium Health.
- Maintain a clean and organized lobby area, ensuring a comfortable and welcoming environment for patients and their families.
- Assist with scheduling appointments, coordinating transportation, and other logistical needs for patients as needed.
- Collaborate with other healthcare team members to ensure a seamless and coordinated patient experience.
- Act as a resource for patients and their families, providing information about Atrium Health services, facilities, and resources.
- Uphold and promote Atrium Health's values of empathy, compassion, and teamwork in all interactions with patients, families, and coworkers.
- Continuously seek opportunities to improve the patient experience and provide feedback to management on ways to enhance our services.
Strong Communication Skills: A Patient Connection Concierge Must Possess Exceptional Communication Skills To Effectively Interact With Patients, Their Families, And Healthcare Staff. This Includes Being Able To Listen Actively, Speak Clearly And Concisely, And Write Professionally.
Empathy And Compassion: Atrium Health Values Its Patients And Strives To Provide Compassionate Care. The Ideal Candidate For A Patient Connection Concierge Role Should Have A Natural Ability To Empathize With Others And Demonstrate Genuine Care And Concern For Their Well-Being.
Customer Service Experience: Atrium Health Prides Itself On Delivering Exceptional Customer Service To Its Patients. A Patient Connection Concierge Should Have Previous Experience In A Customer-Facing Role, Preferably In A Healthcare Setting, And Be Able To Handle Difficult Situations With Poise And Professionalism.
Organizational Skills: Working As A Patient Connection Concierge Requires Excellent Organizational Skills To Manage A High Volume Of Patient Inquiries And Requests. This Includes Maintaining Accurate Records, Scheduling Appointments, And Coordinating With Other Departments To Ensure Efficient Patient Care.
Knowledge Of Medical Terminology: While Not A Requirement, A Working Knowledge Of Medical Terminology Can Be Beneficial In A Patient Connection Concierge Role. This Can Help With Understanding Patient Needs And Communicating Effectively With Healthcare Providers To Ensure Timely And Accurate Care.
Communication
Time Management
Multitasking
Compassion
customer service
Active listening
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Cultural Sensitivity
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Patient Connection Concierge in Charlotte, NC, USA is between $35,000 and $50,000 per year. Factors such as experience, education, and job responsibilities can impact the exact salary within this range.
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Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.
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