Customer Service Representative I - Part Time 30 hours

Welcome to Atrium Health! We are currently seeking a dedicated and enthusiastic Customer Service Representative I to join our team on a part-time basis, working 30 hours per week. As a representative of Atrium Health, you will play a crucial role in providing exceptional customer service to our patients and their families. This position requires strong communication skills, a positive attitude, and a passion for helping others. If you are a motivated individual with a desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Provide timely and accurate information to patients regarding services, appointments, and general inquiries.
3. Handle and resolve patient complaints or concerns in a calm and efficient manner.
4. Maintain a positive and helpful attitude towards all patients, coworkers, and visitors.
5. Utilize effective communication skills to provide clear and concise information to patients and coworkers.
6. Accurately and efficiently schedule appointments and update patient records.
7. Collaborate with other departments and healthcare professionals to ensure seamless and high-quality patient care.
8. Understand and adhere to all company policies and procedures.
9. Continuously strive to improve the patient experience by identifying and implementing process improvements.
10. Maintain confidentiality of all patient information and adhere to HIPAA guidelines.
11. Attend training and development sessions to stay updated on Atrium Health services and processes.
12. Maintain a clean and organized work environment.
13. Proactively assist patients with any additional needs or concerns.
14. Complete administrative tasks such as filing, faxing, and data entry accurately and efficiently.
15. Represent Atrium Health in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Customer Service Representative I - Part Time 30 hours in Charlotte, NC, USA is $29,000 - $33,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.