Care Coordinator - Scheduling Specialist

Welcome to Atrium Health, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a Care Coordinator - Scheduling Specialist to join our team and help us deliver high-quality care to our patients. This role is essential in ensuring that our patients receive timely and appropriate care by coordinating appointments and managing schedules. We are looking for a highly organized and compassionate individual who is passionate about making a positive impact in the lives of our patients. If you have a strong background in scheduling and are committed to providing excellent customer service, we encourage you to apply for this position.

1. Coordinate Patient Appointments: The Care Coordinator - Scheduling Specialist will be responsible for scheduling and coordinating appointments for patients, ensuring they receive timely and appropriate care.
2. Manage Schedules: This role will involve managing the schedules of healthcare providers and facilities to ensure efficient and effective use of time and resources.
3. Provide Excellent Customer Service: The Care Coordinator - Scheduling Specialist will be the first point of contact for patients, and will be responsible for providing excellent customer service while scheduling appointments and answering any questions or concerns.
4. Maintain Accurate Records: It is essential for this role to maintain accurate and up-to-date records of patient appointments, cancellations, and rescheduling to ensure smooth operations.
5. Communicate with Healthcare Team: The Care Coordinator - Scheduling Specialist will communicate with healthcare providers and team members to ensure all appointments are properly scheduled and coordinated.
6. Ensure Compliance: This role will be responsible for ensuring compliance with all relevant laws, regulations, and policies related to appointment scheduling and patient care.
7. Assist with Insurance Verification: The Care Coordinator - Scheduling Specialist will also assist with verifying patient insurance coverage and obtaining necessary authorizations for appointments.
8. Collaborate with Other Departments: This role will work closely with other departments within the healthcare organization to ensure seamless coordination of patient appointments and schedules.
9. Provide Support to Patients: The Care Coordinator - Scheduling Specialist will provide support to patients, such as reminding them of upcoming appointments and answering any questions they may have.
10. Continuously Improve Processes: This role will be responsible for identifying areas for improvement in the scheduling process and implementing changes to enhance efficiency and patient satisfaction.

According to JobzMall, the average salary range for a Care Coordinator - Scheduling Specialist in Charlotte, NC, USA is between $38,000 and $48,000 per year. This range may vary depending on the specific job requirements, education and experience level, and the company's size and location.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.