Associate Application Specialist - Epic Willow

Welcome to Atrium Health, where we strive to provide exceptional healthcare services to our community. We are currently seeking a highly motivated and skilled Associate Application Specialist for our Epic Willow team. In this role, you will use your technical expertise and passion for healthcare to support the implementation and maintenance of our medication management system. As a member of our team, you will have the opportunity to make a meaningful impact on patient care and contribute to the advancement of our organization. If you are a detail-oriented individual with a strong understanding of Epic Willow and a desire to continuously learn and grow, we encourage you to apply. Join us in our mission to improve the health and well-being of those we serve.

1. Provide technical support for the implementation and maintenance of the Epic Willow medication management system.
2. Collaborate with other team members to ensure seamless integration of the system with other applications and workflows.
3. Troubleshoot and resolve issues related to the Epic Willow system, including identifying and implementing solutions.
4. Train and support end-users on the functionality and proper use of the system, ensuring optimal utilization and efficiency.
5. Stay current with updates and advancements in the Epic Willow system, and make recommendations for system enhancements and improvements.
6. Work closely with clinical and operational teams to understand their needs and requirements, and translate them into system configurations and workflows.
7. Maintain accurate and detailed documentation of system configurations, workflows, and processes.
8. Communicate effectively with team members and stakeholders to provide updates, gather feedback, and address any concerns or issues.
9. Ensure compliance with all regulatory and organizational policies and procedures related to the use of the Epic Willow system.
10. Continuously seek opportunities to improve and optimize system performance and user experience.
11. Participate in on-call support rotation and provide after-hours support as needed.
12. Act as a subject matter expert for the Epic Willow system, providing guidance and support to other team members as needed.
13. Maintain a high level of professionalism and confidentiality while handling sensitive information and interacting with patients and healthcare professionals.
14. Demonstrate a strong commitment to customer service and a patient-centric approach in all interactions.
15. Contribute to a positive and collaborative team environment, promoting a culture of continuous learning and growth.

According to JobzMall, the average salary range for a Associate Application Specialist - Epic Willow in Charlotte, NC, USA is between $52,000 and $85,000 per year. This may vary based on factors such as years of experience, specific skills and certifications, and the employer's industry and size.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.