Quality Analyst

We are looking for a Quality Analyst to join our diverse team. Here you will be responsible to support Service Desk Operations with Continuous Improvement actions based on daily monitoring and analysis of KPI according to processes defined within quality life cycle. Checks agent quality based on Global Quality Methodology. Checks individual calls and recordings of agent activities and communications. Processes negative and positive feedback from CSAT enquiries. Defines agent quality improvement plans. Reports weekly on agent quality. Supports Team lead/Work planner on agent coaching. Identifies the interface of key activities within and between the functions of the organization.

According to JobzMall, the average salary range for a Quality Analyst in 4851 Regent Blvd, Irving, TX 75063, USA is between $50,000 and $65,000. This salary range is dependent on a variety of factors, such as the individual's experience, education level, and the specific job requirements. Quality Analysts are responsible for assessing the quality of a product or service, and ensuring that they meet the standards set by the company. They may be involved in the development of new products, as well as the testing and evaluation of existing products. Quality Analysts often need to have a good understanding of the product or service they are assessing, as well as strong problem-solving and communication skills.

Atos is a European multinational information technology service and consulting company headquartered in Bezons, France and offices worldwide. The company provides integrated design and operates solutions to large multi-national clients in the following sectors: Manufacturing, Retail, and Services; Public Sector, Healthcare & Transport; Telcos, Media and Utilities; and Financial Services. Its portfolio includes Managed Services, System Integration, Consulting, Worldline, and Cloud and Enterprise Software.