
IT Technical Analyst
Assists staff and VIPs with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with Help Desk and subject matter experts as appropriate to determine and resolve problems received from clients. Trains and orients staff on use of hardware and software. Provide local video conference and A/V meeting support. Provide IT support for mobile computing environment. Manage all local IT Asset and report to the manager. Escalate issues to third level support teams. Document procedures, FAQs, and inventory of assets.
At least 3 years of Corporate Help Desk or PC/Network Technician experience
Knowledge of Windows 10, Office 2016, PC hardware, Remote Support and VPN
Video Conference support & Telecom experience are plus
Solid practical knowledge of computer hardware and software
Knowledge of IOS and Android based mobile products
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
Time Management
MS Excel
MS Word
MS Outlook
Office 365
Helpdesk ticket tracking
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Result Driven
Multi-tasker
According to JobzMall, the average salary range for a IT Technical Analyst in 40 Liberty Blvd, Malvern, PA 19355, USA is $50,000 to $95,000 per year. This range is based on the salary information available from employers and job postings in the area.
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Atos is a European multinational information technology service and consulting company headquartered in Bezons, France and offices worldwide. The company provides integrated design and operates solutions to large multi-national clients in the following sectors: Manufacturing, Retail, and Services; Public Sector, Healthcare & Transport; Telcos, Media and Utilities; and Financial Services. Its portfolio includes Managed Services, System Integration, Consulting, Worldline, and Cloud and Enterprise Software.

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