Customer Service Specialist

3301 Cross Creek Pkwy, Auburn Hills, MI 48326, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Receive customer purchase orders and/or release schedule. Enter and maintain customer orders in the business system. Maintain customer order documents in Work Front. Monitor EDI Data and transmit ASN’s. Develop and maintain rapport with customers. Respond promptly to inquiries and work to provide the best possible solution. Utilize various computer programs – Syspro (Henrob’ s business system), Work front, Microsoft products, SharePoint, customer portals – to look up and retrieve customer information, obtain part status, availability and lead-time, and check delivery status. Proactive follow up with customer on open order status. Communicate delivery delays to the customer promptly. Attend scheduled meetings with operations, project management teams for part availability and new part kick-off. Communicate with operations team regarding part delivery issues and delivery schedule changes.

Where is this job?

This job is located at 3301 Cross Creek Pkwy, Auburn Hills, MI 48326, USA

Job Qualifications

Must have flexibility to come in early or stay late. Alternate on-call after hours and weekends
Basic understanding of terms and conditions documents/clauses
Working knowledge of EDI release/forecast schedules

Required Skills

Documentation
Time Management
MS Excel
MS Word
MS Outlook
Financial reconciliation
Sales Strategy

Soft Skills

Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Multi-tasker

Compensation

According to JobzMall, the average salary range for a Customer Service Specialist in 3301 Cross Creek Pkwy, Auburn Hills, MI 48326, USA is $24,000 to $42,000 per year. This range may vary depending on the company, experience, and qualifications of the individual.

The salary range for Customer Service Specialists in this area can also depend on the type of industry they are working in. For example, Customer Service Specialists working in the retail or hospitality industry may have a lower salary range, while those working in the financial or healthcare industries may have a higher salary range.

Additional Information

Atlas Copco is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 4th, 2021

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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