Help Desk Analyst

Conducts 1st tier level problem determination using documentation, acquired training and available tools. Resolve those issues which are assigned to 1st / 2nd tier level support. Log incoming calls into the Call Tracking System (presently ServiceNow), dispatching them to the appropriate personnel for resolution, and following up with developers and analysts to provide responses back to end users. Pass along and coordinate Tier 3 support requests to Project Manager and/or Technical Support team. Builds team spirit by assisting and coaching other staff members. Troubleshooting software application issues to resolution or to provide more accurate information to software developers and business staff to resolve issues. Organizing incidents and keeping track of outstanding incidents. Maintain and frequently update a growing system knowledge base for use by the entire help desk team.

According to JobzMall, the average salary range for a Help Desk Analyst in Natural Resources Research Center, 2150 Centre Ave, Fort Collins, CO 80526, USA is $30,000 - $46,000. This salary range may vary depending on the experience of the analyst, the size and scope of the organization they are working for, and the specific duties of the role.

ASRC Federal Holding Company is the government services subsidiary of Arctic Slope Regional Corporation, an Alaska Native Corporation owned by approximately 13,000 Iñupiat shareholders. ASRC Federal companies deliver engineering, information technology, infrastructure support, professional and technical services and solutions to U.S. civil, intelligence and defense agencies.