CRM Specialist

At ASOS plc, we're looking for a highly-skilled CRM Specialist to join our dynamic Customer Engagement team. As the CRM Specialist, you will be responsible for deploying and managing customer relationship management (CRM) campaigns and initiatives. To be successful in this role, you must possess excellent communication and analytical skills, be results-driven, and have a thorough understanding of CRM tools and techniques. You should also have a passion for customer engagement and a drive to achieve success. If you are looking to apply your expertise and enthusiasm to a fast-paced and rewarding environment, we want to hear from you!

Responsibilities:

1. Deploy and manage customer relationship management (CRM) campaigns and initiatives.
2. Analyze customer data to identify trends and insights to optimize CRM campaigns.
3. Develop automated customer segmentation and personalization techniques.
4. Design and execute CRM strategies to increase customer engagement and loyalty.
5. Monitor CRM campaign performance and provide regular updates to stakeholders.
6. Create and maintain comprehensive reports on customer engagement and program performance.
7. Utilize a range of CRM tools to maximize campaign effectiveness and ROI.
8. Research and identify new CRM trends and technologies to stay ahead of the competition.
9. Collaborate with other departments to ensure customer engagement strategies are aligned with business goals.
10. Develop customer-centric strategies to ensure a positive customer experience.

According to JobzMall, the average salary range for a CRM Specialist in Leeds, UK is £25,000 - £40,000 per year.

ASOS plc is a British online fashion and cosmetic retailer. The company was founded in 2000 in London, primarily aimed at young adults. The website sells over 850 brands as well as its own range of clothing and accessories, and ships to all 196 countries from fulfillment centers in the United Kingdom, the United States, and Europe.