Customer Support Engineer
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Evaluate and diagnose problems and make appropriate repairs. Expediently escalate issues to supporting resources when necessary. Work with co-workers, customer & field support in isolating and solving problems. Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
0-2 years working experience.
Knowledge of semiconductor industry, vacuum system, or plasma is preferred.
Identifies bottlenecks and drives improvements.
Ability to work flexible shifts including nights, weekends and holidays.
Documentation
Data Analysis
Time Management
MS Excel
MS Word
Semiconductor processes
Process Improvement
Verbal communication
written communication
Detail Oriented and Organized
According to JobzMall, the average salary range for a Customer Support Engineer in 2650 W Geronimo Pl, Chandler, AZ 85224, USA is $45,000 - $70,000 per year. The salary range may vary depending on the company, the individual's experience, and the job responsibilities.
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ASML San Diego is responsible for the R&D and manufacturing of EUV light sources for lithography systems. Cymer focuses on DUV light sources. Without a light source, there is no chip.
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