Retail Store Customer Service Supervisor

Welcome to Ashley Furniture Industries, where we pride ourselves on delivering exceptional customer service in our retail stores. We are currently seeking a highly motivated and experienced Customer Service Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of our customer service department and ensuring that our customers receive top-notch service at all times. If you are a natural leader with a passion for providing excellent customer experiences and have a strong background in retail, we want to hear from you!

1. Oversee the daily operations of the customer service department to ensure smooth and efficient functioning.
2. Provide leadership and guidance to the customer service team, including training, coaching, and performance management.
3. Develop and implement customer service policies and procedures to improve overall customer satisfaction.
4. Monitor and analyze customer service metrics to identify areas of improvement and implement solutions.
5. Handle escalated customer service issues and provide timely and effective resolutions.
6. Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
7. Conduct regular meetings with the customer service team to discuss performance, address concerns, and share updates.
8. Review and update customer service scripts and training materials to ensure consistency and accuracy.
9. Stay updated on industry trends and best practices to continuously improve the customer service department.
10. Foster a positive and collaborative work environment that promotes teamwork and a customer-centric mindset.
11. Ensure compliance with company policies and procedures, as well as legal and ethical standards.
12. Manage customer service budgets and expenses effectively.
13. Conduct regular performance evaluations and provide feedback to team members.
14. Participate in hiring and onboarding processes for new customer service team members.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Retail Store Customer Service Supervisor in Fayetteville, GA, USA is between $35,000 and $55,000 per year. This may vary depending on the specific company, industry, and level of experience of the supervisor.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.