Retail Store Customer Service Supervisor
Welcome to Ashley Furniture Industries, where we pride ourselves on providing the best customer service experience in the retail industry. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Retail Store Customer Service Supervisor. In this role, you will lead a team of dedicated customer service representatives in ensuring that every customer's needs are met and exceeded. If you are passionate about delivering exceptional service and have strong leadership skills, we would love to hear from you. Join us at Ashley Furniture Industries and be a part of a dynamic and growing company!
- Lead and supervise a team of customer service representatives to ensure excellent customer service is provided at all times.
- Train and onboard new customer service team members, providing them with the necessary skills and knowledge to excel in their roles.
- Monitor and evaluate the performance of team members, providing regular feedback and coaching to improve their skills and productivity.
- Develop and implement strategies to improve customer service processes and procedures.
- Handle escalated customer service issues and find solutions to resolve them in a timely and satisfactory manner.
- Maintain a positive and professional work environment, promoting teamwork and collaboration among team members.
- Create and maintain customer service metrics and reports to track team performance and identify areas for improvement.
- Stay updated on product knowledge and company policies to effectively assist customers and answer any inquiries.
- Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
- Maintain a high level of customer satisfaction by responding to customer feedback and taking necessary actions to address any concerns.
Previous Supervisory Experience: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In A Supervisory Role, Preferably In A Retail Setting. This Experience Should Demonstrate The Ability To Lead And Manage A Team Effectively.
Excellent Communication Skills: As A Customer Service Supervisor, Effective Communication Is Crucial For Maintaining Positive Relationships With Customers And Managing A Team. The Candidate Should Possess Strong Verbal And Written Communication Skills.
Knowledge Of Retail Operations: A Good Understanding Of Retail Processes And Best Practices Is Essential For This Role. The Candidate Should Be Familiar With Inventory Management, Sales Techniques, And Customer Service Strategies.
Strong Customer Service Skills: The Ideal Candidate Should Have A Passion For Providing Exceptional Customer Service. They Should Be Able To Handle Difficult Situations Calmly And Professionally, And Have A Strong Focus On Customer Satisfaction.
Leadership And Problem-Solving Abilities: A Successful Customer Service Supervisor Should Be Able To Lead By Example And Motivate Their Team To Achieve Goals. They Should Also Be Able To Think Quickly And Make Decisions To Resolve Any Issues That May Arise In The Store.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Inventory Control
customer service
Team Leadership
Sales management
Training and Development
Problem-Solving
Performance
Communication
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Store Customer Service Supervisor in Orem, UT, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, job responsibilities, and level of experience.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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