Retail Store Customer Service Supervisor

Welcome to Ashley Furniture Industries, a leading retail store in the home furnishing industry. We are seeking a dedicated and experienced Customer Service Supervisor to join our team and ensure exceptional service is provided to our valued customers. As a Customer Service Supervisor, you will play a vital role in overseeing and supporting our customer service team, ensuring that our customers' needs are met with the highest level of satisfaction. We are looking for an individual with strong leadership skills, excellent communication abilities and a passion for delivering an exceptional customer experience. If you are someone who thrives in a fast-paced and dynamic environment and takes pride in providing top-notch service, we want to hear from you!

1. Oversee and manage the day-to-day operations of the customer service team.
2. Provide guidance and support to the customer service representatives to ensure they are meeting company standards and goals.
3. Develop and implement policies and procedures to improve customer service efficiency and effectiveness.
4. Train and onboard new customer service team members.
5. Resolve escalated customer service issues in a timely and satisfactory manner.
6. Monitor and analyze customer service metrics to identify areas for improvement.
7. Collaborate with other departments to ensure a seamless customer experience.
8. Create and maintain a positive and customer-centric work culture within the team.
9. Conduct regular performance evaluations and provide feedback and coaching to team members.
10. Stay up-to-date with industry trends and best practices in customer service.
11. Handle difficult or complex customer inquiries and complaints.
12. Communicate with customers via various channels, such as phone, email, and chat, to ensure their needs are met.
13. Collaborate with the sales team to ensure a smooth sales and customer service process.
14. Maintain and update customer databases and records.
15. Act as a liaison between customers and other departments within the company.
16. Develop and implement customer service training programs for new and existing team members.
17. Monitor and maintain customer satisfaction levels and take necessary actions to improve them.
18. Create and maintain customer service reports and present them to upper management.
19. Collaborate with the marketing team to implement customer retention strategies.
20. Continuously seek ways to improve the overall customer service experience.

According to JobzMall, the average salary range for a Retail Store Customer Service Supervisor in Portland, OR, USA is $36,000 - $48,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.