Retail Store Customer Service Representative
Welcome to the world of Ashley Furniture Industries, where we strive to provide our customers with exceptional products and outstanding service. As a Retail Store Customer Service Representative, you will play a crucial role in ensuring our customers have a positive shopping experience. We are looking for dynamic individuals who are passionate about customer service and have a strong understanding of the retail industry. If you are a motivated team player with a knack for problem-solving and a friendly demeanor, we want you to join our team!
- Greet and welcome customers as they enter the retail store.
- Provide exceptional customer service by addressing and resolving any inquiries or concerns.
- Assist customers in finding products and making purchasing decisions.
- Keep the store clean, organized, and visually appealing to create a positive shopping experience.
- Maintain knowledge of current promotions, sales, and company policies.
- Process transactions accurately and efficiently using the store's point-of-sale system.
- Handle customer complaints and escalate to the appropriate manager if necessary.
- Collaborate with other team members to ensure smooth store operations.
- Continuously acquire knowledge about the company's products and services to effectively assist customers.
- Attend regular training sessions to improve customer service skills and stay updated on company policies and procedures.
- Maintain a positive and friendly attitude towards customers and coworkers at all times.
- Follow up with customers to ensure satisfaction with their shopping experience.
- Assist in inventory management by monitoring stock levels and restocking shelves as needed.
- Adhere to all company safety and security protocols.
- Continuously strive to meet and exceed customer service goals and expectations.
Excellent Communication Skills: A Retail Store Customer Service Representative Must Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Resolve Any Issues Or Concerns.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. This Includes Experience In Handling Customer Complaints, Providing Product Information, And Ensuring Customer Satisfaction.
Product Knowledge: A Deep Understanding Of The Products Sold By Ashley Furniture Industries Is Essential For A Retail Store Customer Service Representative. This Includes Knowledge Of Features, Benefits, And Pricing Of Each Item.
Problem-Solving Skills: The Ability To Think On Your Feet And Find Solutions To Customer Issues Is Crucial For This Role. A Retail Store Customer Service Representative Should Be Able To Handle Difficult Situations With Ease And Provide Quick And Efficient Resolutions.
Team Player Attitude: Working In A Retail Environment Requires Collaboration And Teamwork. A Retail Store Customer Service Representative Should Be A Team Player, Willing To Assist Colleagues And Work Together To Achieve Common Goals.
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Teamwork
Sales skills
Problem-Solving
Cash
Customer Interaction
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability
According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Tampa, FL, USA is $23,000 - $34,000 per year. However, this can vary based on factors such as the size and location of the store, the employee's level of experience, and the specific duties and responsibilities of the role. Some customer service representatives may also receive additional benefits such as bonuses or commission.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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