Retail Store Customer Service Representative
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced retail environment? Ashley Furniture Industries is seeking a highly motivated and enthusiastic individual to join our team as a Retail Store Customer Service Representative. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and creating a positive shopping experience. We are looking for someone with strong communication and problem-solving skills, a positive attitude, and a commitment to delivering top-notch service. If this sounds like you, we would love to hear from you!
- Provide exceptional customer service to all customers in a fast-paced retail environment.
- Serve as the first point of contact for customers and address their inquiries and concerns in a timely and professional manner.
- Create a positive and welcoming atmosphere for customers to ensure a pleasant shopping experience.
- Listen actively to customer needs and resolve any issues or complaints in a timely and effective manner.
- Utilize strong communication skills to effectively communicate product knowledge, promotions, and other relevant information to customers.
- Maintain a thorough understanding of company policies and procedures to assist customers with any questions or concerns.
- Collaborate with other team members to ensure a seamless and efficient customer service experience.
- Proactively identify opportunities to improve the customer experience and provide feedback to management.
- Stay up-to-date on product knowledge and promotions to assist customers with their purchasing decisions.
- Adapt to changing situations and prioritize tasks to meet the needs of the store and customers.
- Maintain a positive and professional attitude at all times, reflecting the values of Ashley Furniture Industries.
- Continuously strive to meet and exceed customer service goals and contribute to the overall success of the store.
Excellent Communication Skills: A Retail Store Customer Service Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.
Customer Service Experience: Previous Experience In A Customer Service Role Is Preferred, As It Demonstrates The Ability To Handle Customer Inquiries, Complaints, And Provide Solutions In A Timely And Efficient Manner.
Knowledge Of Furniture Products: A Good Understanding Of Furniture Products, Materials, And Features Is Essential For A Retail Store Customer Service Representative To Effectively Assist Customers With Their Inquiries And Purchases.
Multitasking And Time Management Skills: Working In A Retail Environment Requires The Ability To Handle Multiple Tasks Simultaneously While Delivering Quality Customer Service. A Retail Store Customer Service Representative Should Be Able To Prioritize Tasks And Manage Time Effectively.
Problem-Solving Skills: In A Customer-Facing Role, Unexpected Issues Or Complaints May Arise. A Retail Store Customer Service Representative Should Possess Strong Problem-Solving Skills To Handle These Situations And Provide Appropriate Solutions To Ensure Customer Satisfaction.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
PAT
Teamwork
customer satisfaction
Salesmanship
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Kennesaw, GA, USA is between $25,000-$35,000 per year. This can vary based on factors such as experience, job duties, and company size. Some employers may also offer additional benefits and bonuses.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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