Retail Store Customer Service Representative

Welcome to Ashley Furniture Industries, where we believe in creating beautiful and comfortable spaces for our customers. We are currently seeking a friendly and enthusiastic Retail Store Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and representing our brand. If you have a passion for helping others and a strong understanding of the retail industry, we want to hear from you.

1. Greet and welcome customers in a warm and friendly manner.
2. Act as the first point of contact for customers and provide a positive and professional image of the company.
3. Understand and effectively communicate the company's products, services, and promotions to customers.
4. Listen to customers' needs and concerns and provide appropriate solutions or recommendations.
5. Demonstrate a strong knowledge of the retail industry and stay up to date on current trends and products.
6. Process transactions accurately and efficiently, including cash handling and credit card transactions.
7. Assist customers with product selection, including providing product information and arranging for product demonstrations.
8. Maintain a clean and organized store environment, including restocking merchandise and keeping displays presentable.
9. Handle customer inquiries and complaints in a timely and professional manner.
10. Collaborate with other team members to ensure excellent customer service and a positive shopping experience for customers.
11. Continuously strive to meet and exceed sales goals and targets.
12. Maintain a positive and cooperative relationship with all team members and management.
13. Uphold company policies and procedures, including but not limited to, customer service standards, dress code, and safety procedures.
14. Attend and participate in training and meetings to continuously improve customer service skills and knowledge of the company's products and services.
15. Provide feedback and suggestions for improving customer service processes and procedures.

According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Springfield, OR, USA is between $21,000 and $34,000 per year. This can vary based on factors such as the specific company, the individual's experience and skills, and the cost of living in the area. Some companies may also offer additional benefits and bonuses.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.