Retail Store Customer Service Representative
Welcome to Ashley Furniture Industries, a leading home furnishings company dedicated to providing quality products and exceptional customer service. We are currently seeking a passionate and customer-focused individual to join our team as a Retail Store Customer Service Representative. As the face of our company, you will have the opportunity to engage with our valued customers and assist them in creating their dream homes. If you have a positive attitude, excellent communication skills, and a passion for delivering exceptional service, we want to hear from you!
- Greet and welcome customers to our retail store with a friendly and positive attitude.
- Provide exceptional customer service by answering questions, addressing concerns, and resolving any issues promptly.
- Be knowledgeable about our products and services to effectively assist customers in finding the right items for their homes.
- Act as a brand ambassador by representing the company in a professional and positive manner.
- Maintain a clean and organized store environment to create a pleasant shopping experience for customers.
- Process transactions accurately and efficiently using our POS system.
- Handle customer inquiries via phone, email, and in-person in a timely and professional manner.
- Collaborate with other team members to ensure a seamless and satisfactory customer experience.
- Stay up-to-date on industry trends, product knowledge, and company policies to provide accurate information to customers.
- Attend and participate in training sessions to continuously improve customer service skills.
- Uphold company standards for customer service and contribute to a positive and productive work environment.
- Foster and maintain good relationships with customers to promote customer loyalty and satisfaction.
- Proactively seek out ways to improve the customer experience and make suggestions to management.
- Maintain confidentiality of customer information and handle sensitive matters with tact and integrity.
- Ensure that all customer inquiries and complaints are resolved in a timely and satisfactory manner.
Excellent Communication Skills: A Retail Store Customer Service Representative At Ashley Furniture Industries Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Resolve Their Concerns.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Setting, Is Essential For This Position. This Includes The Ability To Handle Difficult Situations, Multitask, And Maintain A Positive Attitude.
Product Knowledge: A Thorough Understanding Of The Products And Services Offered By Ashley Furniture Industries Is Crucial For Providing Accurate And Helpful Information To Customers. This Includes Knowledge Of Current Promotions, Pricing, And Product Features.
Sales Skills: While Not A Traditional Sales Role, A Retail Store Customer Service Representative At Ashley Furniture Industries Should Be Able To Identify And Suggest Appropriate Products To Customers Based On Their Needs And Preferences. This Requires Strong Sales Skills And The Ability To Upsell And Cross-Sell.
Computer Proficiency: In Today's Digital Age, A Retail Store Customer Service Representative Should Be Comfortable Using Various Computer Programs And Systems To Process Transactions, Track Inventory, And Communicate With Customers. Proficiency In Microsoft Office And Customer Relationship Management (Crm) Software Is A Plus.
Communication Skills
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Active listening
Teamwork
Organization
Sales skills
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Persuasion
According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Port Richey, FL, USA is between $24,000 and $28,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is always best to research the specific job listing and company to get a more accurate salary range.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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