Retail Store Customer Service Representative
Welcome to Ashley Furniture Industries, where we are dedicated to providing our customers with exceptional service and quality products. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Retail Store Customer Service Representative. As the face of our company, you will play a crucial role in ensuring our customers have an enjoyable shopping experience and leave our store satisfied. We are looking for someone with excellent communication skills, a friendly demeanor, and a passion for helping others. If you have a positive attitude and a desire to grow in a fast-paced retail environment, we would love to have you on our team.
- Greet and welcome customers as they enter the store.
- Assist customers with inquiries, product information, and purchases.
- Provide exceptional customer service by actively listening to customers and addressing their needs and concerns.
- Handle customer complaints and resolve issues in a timely and efficient manner.
- Maintain a clean and organized store environment to enhance the shopping experience.
- Process transactions accurately and efficiently using the store's POS system.
- Collaborate with other team members to ensure smooth operations and customer satisfaction.
- Stay up-to-date with product knowledge and promotions to effectively assist customers.
- Proactively engage with customers to promote and upsell products.
- Follow company policies and procedures to maintain a safe and secure store environment.
- Meet and exceed sales goals and targets set by the store management.
- Continuously seek opportunities to improve customer service and enhance the overall shopping experience.
- Maintain a positive and professional attitude towards customers and colleagues.
- Attend training and development programs to improve skills and knowledge.
- Comply with all company policies and guidelines, including health and safety regulations.
Excellent Communication Skills: A Retail Store Customer Service Representative Should Have Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Them With A Positive Shopping Experience.
Strong Interpersonal Skills: A Successful Candidate Should Possess Strong Interpersonal Skills To Build Rapport And Establish Trust With Customers. This Includes Being Friendly, Empathetic, And Patient In Dealing With Customer Concerns.
Product Knowledge: A Retail Store Customer Service Representative Should Have A Thorough Understanding Of The Company's Products And Services To Assist Customers In Making Informed Purchasing Decisions. This Includes Knowing The Features, Benefits, And Pricing Of Various Products.
Problem-Solving Abilities: The Ability To Think On Their Feet And Come Up With Solutions To Customer Problems Is Essential For A Retail Store Customer Service Representative. They Should Be Able To Handle Difficult Situations And Find Resolutions That Satisfy The Customer.
Sales Experience: While Not Required, Having Previous Sales Experience Can Be Beneficial For A Retail Store Customer Service Representative As They May Be Responsible For Upselling Or Cross-Selling Products To Customers. This Requires Strong Persuasion And Negotiation Skills.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Cash Handling
Teamwork
Problem-Solving
Sales Techniques
Customer Interaction
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Henderson, NV, USA is between $25,000 - $35,000 per year. This may vary depending on the specific company, years of experience, and other factors such as bonuses and benefits.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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