Retail Store Customer Service Representative
Welcome to Ashley Furniture Industries, where we pride ourselves on providing top-notch customer service to our valued clients. We are currently seeking a friendly, energetic, and customer-oriented individual to join our team as a Retail Store Customer Service Representative. In this role, you will serve as the face of our company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive shopping experience. If you have a passion for helping others, a keen eye for detail, and a strong work ethic, we encourage you to apply for this exciting opportunity.
- Greet and welcome customers as they enter the retail store.
- Provide exceptional customer service by assisting customers with their inquiries and needs.
- Maintain a positive and friendly attitude at all times.
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
- Demonstrate in-depth knowledge of products and services offered by Ashley Furniture Industries.
- Help customers make informed purchasing decisions by providing accurate and detailed product information.
- Process transactions accurately and efficiently using the company's point-of-sale system.
- Handle customer complaints and concerns in a timely and professional manner.
- Collaborate with other team members to ensure a smooth and seamless shopping experience for customers.
- Keep the retail store clean, organized, and visually appealing at all times.
- Stay up-to-date with company policies, procedures, and promotions.
- Meet and exceed sales targets by upselling and cross-selling products and services.
- Attend training sessions and workshops to enhance customer service skills and product knowledge.
- Adhere to all company safety and security procedures.
- Perform other duties as assigned by the store manager or supervisor.
Excellent Communication Skills: A Retail Store Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Environment, Is A Highly Desirable Qualification For This Job. It Demonstrates The Candidate's Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Satisfactory Manner.
Knowledge Of The Furniture Industry: A Strong Understanding Of The Furniture Industry And Products Is Important For A Customer Service Representative At Ashley Furniture Industries. This Includes Knowledge Of Different Furniture Styles, Materials, And Features.
Problem-Solving Skills: A Successful Customer Service Representative Should Be Able To Think Quickly On Their Feet And Provide Solutions To Customer Concerns. They Should Also Be Able To Handle Difficult Or Irate Customers With Tact And Patience.
Computer Proficiency: In Today's Digital Age, Computer Skills Are Essential For Any Customer Service Representative. Candidates Should Be Comfortable Using Basic Computer Programs And Be Able To Navigate Through Different Systems To Process Orders And Track Customer Information.
Communication Skills
Time Management
Product knowledge
Multitasking
Conflict Resolution
Active listening
Customer Focus
Organization
Problem-solving skills
Sales skills
Adaptability
team
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Dependability
Problem-Solving
According to JobzMall, the average salary range for a Retail Store Customer Service Representative in Salt Lake City, UT, USA is between $20,000-$40,000 per year. This range can vary depending on the specific employer, location, and experience level of the employee. Some employees may also receive bonuses or commission based on their performance.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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