Retail Customer Service Representative

Welcome to Ashley Furniture Industries, where we pride ourselves on providing exceptional customer service to our valued retail customers. We are currently seeking a highly motivated and enthusiastic individual to join our team as a Retail Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive shopping experience. We are looking for someone who is friendly, approachable, and has a passion for helping others. If you have excellent communication skills and a strong attention to detail, we would love to hear from you.

1. Greet and welcome customers in a friendly and professional manner.
2. Act as the first point of contact for all customer inquiries, providing prompt and efficient responses.
3. Assist customers with product selection, pricing, and availability information.
4. Handle customer complaints and resolve issues in a timely and satisfactory manner.
5. Maintain a thorough knowledge of company products, policies, and procedures to effectively assist customers.
6. Process customer orders, returns, and exchanges accurately and efficiently.
7. Ensure the store is clean, organized, and well-stocked at all times.
8. Collaborate with other team members to meet and exceed customer service goals.
9. Continuously seek opportunities to improve the customer experience and provide feedback to management.
10. Maintain a positive attitude and promote a welcoming and inclusive environment for all customers.
11. Handle cash and credit card transactions accurately and securely.
12. Keep track of customer interactions and maintain accurate records.
13. Attend training and meetings to stay updated on new products and policies.
14. Communicate effectively with customers and colleagues, both verbally and in writing.
15. Follow all safety and security procedures to protect company assets and maintain a safe working environment.

According to JobzMall, the average salary range for a Retail Customer Service Representative in Fayetteville, GA, USA is between $30,000-$45,000 per year. However, this can vary depending on factors such as experience, company, and location.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.