Retail Customer Service Representative
Are you passionate about providing exceptional customer service? Do you have a knack for connecting with people and solving problems? If so, Ashley Furniture Industries is looking for you to join our team as a Retail Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and loyalty. We are seeking individuals who are personable, detail-oriented, and have a strong desire to exceed customer expectations. Join us in creating a positive and memorable shopping experience for our customers.
- Serve as the primary point of contact for customers, providing exceptional customer service and support at all times
- Build and maintain relationships with customers to ensure their satisfaction and loyalty
- Listen attentively to customer needs and concerns, and effectively address and resolve any issues that may arise
- Utilize strong problem-solving skills to find appropriate solutions for customers
- Demonstrate a strong understanding of the company's products and services, and effectively communicate their features and benefits to customers
- Maintain a positive and professional attitude at all times, representing the company in a positive light
- Efficiently and accurately process customer orders, returns, and exchanges
- Collaborate with other departments, such as sales and logistics, to ensure a seamless customer experience
- Stay up-to-date on industry trends and company policies and procedures to provide customers with accurate and relevant information
- Strive to exceed customer expectations and go above and beyond to create a positive and memorable shopping experience.
Excellent Communication Skills: A Retail Customer Service Representative At Ashley Furniture Industries Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Knowledge Of Furniture Products: The Ideal Candidate Should Have A Good Understanding Of Furniture Products And Be Able To Provide Customers With Accurate Information About The Features, Benefits, And Pricing Of Various Items.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Environment, Is Highly Desirable. This Shows That The Candidate Has The Necessary Skills And Experience To Handle Customer Inquiries And Resolve Issues Effectively.
Problem-Solving Abilities: A Retail Customer Service Representative Should Possess Strong Problem-Solving Skills To Handle Customer Complaints And Find Solutions That Meet Their Needs While Also Aligning With The Company's Policies.
Ability To Multitask: This Role Requires The Candidate To Handle Multiple Tasks Simultaneously, Such As Assisting Customers, Processing Orders, And Managing Inventory. The Candidate Should Be Able To Prioritize Tasks And Work Efficiently In A Fast-Paced Environment.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in Hawthorne, CA, USA is $28,000 - $34,000 per year. This may vary depending on the specific company, location, and experience of the individual.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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