Retail Customer Service Representative
Welcome to Ashley Furniture Industries, where we are dedicated to providing our customers with exceptional service and top-quality home furnishings. As a Retail Customer Service Representative, you will play a crucial role in ensuring our customers have a positive and memorable experience. We are seeking individuals who are passionate about customer service, have a strong attention to detail, and thrive in a fast-paced retail environment. If you are a driven and personable individual with a knack for problem-solving, we would love to have you on our team. Join us in creating beautiful spaces and happy customers every day!
- Greet and welcome customers with a friendly and positive attitude.
- Assist customers with their inquiries, concerns, and requests in a timely and professional manner.
- Provide product knowledge and recommendations to customers based on their needs and preferences.
- Process sales transactions accurately and efficiently, including handling cash, credit, and financing options.
- Maintain a clean and organized showroom, ensuring all products are properly displayed and labeled.
- Continuously learn about new products and promotions to effectively communicate them to customers.
- Handle and resolve customer complaints and issues with empathy and professionalism.
- Collaborate with other team members to ensure a smooth and seamless customer experience.
- Meet and exceed sales goals while maintaining a high level of customer satisfaction.
- Follow company policies and procedures, including handling returns, exchanges, and cancellations.
- Assist in inventory management and restocking products on the sales floor.
- Maintain knowledge of current trends and styles in home furnishings to assist customers in their purchases.
- Proactively seek opportunities to improve the customer experience and provide feedback to management.
- Adhere to all safety and security protocols to ensure a safe working and shopping environment.
- Represent the company in a professional manner at all times and uphold the company's values and standards.
Excellent Communication Skills: A Retail Customer Service Representative At Ashley Furniture Industries Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Customer Service Experience: Candidates Should Have Prior Experience In A Customer Service Role, Preferably In A Retail Environment. This Will Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Timely Manner.
Knowledge Of Furniture Products: A Good Understanding Of Different Furniture Products And Their Features Is Important In Order To Provide Accurate And Helpful Information To Customers.
Problem-Solving Skills: The Ability To Think Critically And Find Solutions To Customer Problems Is Crucial In This Role. Retail Customer Service Representatives Must Be Able To Handle Difficult Situations With Patience And Tact.
Team Player: As Part Of A Larger Retail Team, It Is Important For A Customer Service Representative To Be A Team Player, Willing To Assist Colleagues And Work Together To Achieve Common Goals. This Includes Being Flexible And Adaptable To Changing Tasks And Responsibilities.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Cash Handling
Teamwork
Problem-Solving
customer assistance
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in San Diego, CA, USA is $28,000 - $34,000 per year. This can vary depending on factors such as the company, experience level, and additional skills or qualifications.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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