Retail Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect opportunity for you! Ashley Furniture Industries is seeking a highly motivated Retail Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing friendly and knowledgeable assistance to ensure their shopping experience is unforgettable. The ideal candidate will have a strong customer service background, excellent communication skills, and a positive attitude. Join us and be a part of a company that values its employees and delivers exceptional products to our customers.

1. Greet and assist customers in a friendly and professional manner, serving as the first point of contact for all inquiries and concerns.
2. Provide exceptional customer service by actively listening to and addressing customers' needs and concerns in a timely and efficient manner.
3. Demonstrate an in-depth knowledge of the company's products and services, including features, benefits, and pricing, in order to assist customers with their purchasing decisions.
4. Maintain a clean and organized work environment to ensure a positive and inviting shopping experience for customers.
5. Process sales transactions accurately and efficiently, including handling cash and credit card payments, and issuing refunds or exchanges as needed.
6. Effectively handle and resolve customer complaints and escalate issues to management when necessary.
7. Collaborate with other team members to ensure a seamless and efficient customer service experience.
8. Stay up-to-date on company policies, procedures, and promotions to accurately and effectively communicate information to customers.
9. Continuously strive to meet and exceed sales goals and customer satisfaction metrics.
10. Maintain a positive and professional attitude at all times, even during high-stress situations.
11. Handle incoming phone calls, emails, and online inquiries with professionalism and efficiency.
12. Continuously seek ways to improve the customer service experience and provide feedback to management.
13. Adhere to company safety and security protocols to protect customers, employees, and company assets.
14. Assist with inventory management, including restocking and organizing merchandise on the sales floor.
15. Participate in ongoing training and development programs to enhance skills and knowledge in customer service and product knowledge.

According to JobzMall, the average salary range for a Retail Customer Service Representative in Sarasota, FL, USA is $21,000 - $36,000 per year. This may vary depending on the specific company, experience level, and other factors. Some companies may offer additional benefits such as bonuses, commission, and health insurance. It is important to research and compare different job opportunities to determine the best fit for your skills and experience.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.