Retail Customer Service Representative
Welcome to Ashley Furniture Industries, where we pride ourselves on providing exceptional customer service and quality products to our valued customers. We are currently seeking a dedicated and enthusiastic Retail Customer Service Representative to join our team. As the first point of contact for our customers, you will play a vital role in ensuring a positive and memorable shopping experience. If you have a passion for helping others, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.
- Greet and welcome customers as they enter the store with a friendly and professional demeanor.
- Provide exceptional customer service by actively listening to and understanding customer needs and addressing any concerns or issues in a timely and effective manner.
- Assist customers in finding and selecting products that meet their needs and preferences.
- Educate customers on product features, benefits, and warranties to help them make informed purchasing decisions.
- Process sales transactions accurately and efficiently, including handling cash, credit, and other forms of payment.
- Maintain a clean and organized sales floor, including restocking merchandise and arranging displays according to company guidelines.
- Handle customer inquiries and complaints promptly and efficiently, escalating issues to management if necessary.
- Act as a brand ambassador by promoting the company's values, products, and services to customers.
- Continuously update knowledge of product offerings, promotions, and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members to ensure a seamless and positive customer experience throughout the entire shopping process.
- Adhere to all company policies and procedures, including those related to safety and security.
- Meet and exceed sales goals by actively seeking out opportunities to upsell and cross-sell products and services.
- Participate in ongoing training and development opportunities to continuously improve customer service skills.
- Maintain a positive and professional attitude at all times, even in challenging situations.
- Other duties as assigned by management.
Excellent Communication Skills: A Retail Customer Service Representative Must Be Able To Effectively Communicate With Customers In Person, Over The Phone, And Through Written Correspondence. This Includes Being Able To Actively Listen, Empathize, And Provide Clear And Concise Information To Resolve Customer Inquiries And Concerns.
Strong Product Knowledge: Candidates Should Have A Thorough Understanding Of The Various Furniture Products Offered By Ashley Furniture Industries. This Includes Knowing The Features, Benefits, And Pricing Of Different Items To Assist Customers In Making Informed Purchase Decisions.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Environment, Is Highly Desirable For This Position. This Demonstrates The Ability To Handle Customer Inquiries And Complaints Professionally, And To Provide A Positive And Personalized Shopping Experience.
Problem-Solving Skills: A Retail Customer Service Representative Should Be Able To Think Critically And Come Up With Creative Solutions To Resolve Customer Issues. This May Include Handling Returns, Exchanges, Or Addressing Product Defects In A Timely And Efficient Manner.
Ability To Work In A Fast-Paced Environment: The Retail Industry Can Be Fast-Paced And Demanding, Especially During Peak Sales Periods. Candidates For This Position Should Be Able To Multitask, Prioritize, And Work Efficiently Under Pressure To Meet Customer Needs And Expectations.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Salesmanship
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in Orem, UT, USA is $19,000 to $30,000 per year. This range may vary depending on the specific job responsibilities, experience level, and employer. Some retail customer service representatives may also receive additional compensation in the form of bonuses, commission, or benefits.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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