Retail Customer Service Representative

Welcome to Ashley Furniture Industries, where we strive to provide our customers with exceptional service and quality products. We are currently seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will have the opportunity to work directly with our valued customers, helping them to find the perfect furniture and decor for their homes. Our ideal candidate is someone who is friendly, outgoing, and has a passion for delivering top-notch customer service. If you have a positive attitude, excellent communication skills, and a strong attention to detail, we would love to hear from you. Join us and be a part of a company that is dedicated to making our customers' shopping experience unforgettable.

1. Greet and welcome customers as they enter the store, providing a friendly and inviting atmosphere.
2. Assist customers in finding the perfect furniture and decor for their homes, based on their specific needs and preferences.
3. Provide accurate and detailed product information to customers, including pricing, dimensions, and availability.
4. Handle customer inquiries, complaints, and returns in a professional and timely manner.
5. Process sales transactions accurately and efficiently, including cash, credit, and financing options.
6. Maintain a clean and organized showroom, ensuring all products are displayed properly and in good condition.
7. Continuously build and maintain relationships with customers to ensure their satisfaction and loyalty.
8. Stay up-to-date on current and upcoming furniture trends, as well as product knowledge and sales techniques.
9. Collaborate with the sales team to suggest and implement improvements to the customer service experience.
10. Follow company policies and procedures, including safety regulations, at all times.
11. Attend training sessions and meetings to improve product knowledge and customer service skills.
12. Perform other duties as assigned by management, such as inventory management and store maintenance.
13. Maintain a positive and professional attitude at all times, representing the company in a positive light to customers.
14. Meet and exceed sales goals and customer satisfaction targets set by the company.
15. Uphold the company's mission and values by providing exceptional customer service and promoting a positive work environment.

According to JobzMall, the average salary range for a Retail Customer Service Representative in San Jose, CA, USA is between $28,000 and $39,000 per year. However, this can vary depending on factors such as experience, company size, and job responsibilities. Some higher-paying positions may offer salaries up to $50,000 or more per year.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.