Retail Customer Service Representative
Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect opportunity for you! Ashley Furniture Industries is seeking a friendly and motivated Retail Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with their furniture purchases, answering questions, and providing top-notch service. If you have a positive attitude, excellent communication skills, and a desire to help others, we want to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Assist customers with their furniture purchases by providing product information, recommendations, and pricing.
- Respond to customer inquiries and resolve any issues or concerns in a timely and effective manner.
- Maintain a thorough knowledge of all Ashley Furniture products and services.
- Process customer orders and payments accurately and efficiently.
- Collaborate with other team members to ensure a positive and seamless customer experience.
- Maintain a clean and organized sales floor, including restocking and arranging merchandise.
- Meet and exceed sales goals by actively promoting products and services to customers.
- Create and maintain strong relationships with customers to ensure repeat business.
- Stay up-to-date on industry trends and competitor products.
- Handle customer complaints and escalate to management when necessary.
- Continuously strive to improve customer service skills and techniques.
- Follow company policies and procedures, including cash handling and inventory management.
- Participate in training and development programs as needed.
- Adhere to all safety and security protocols to ensure a safe working environment for customers and team members.
Excellent Communication Skills: A Retail Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Environment, Is Essential For This Position. This Shows That The Candidate Has Experience In Handling Customer Inquiries, Resolving Issues, And Providing Exceptional Service.
Product Knowledge: A Thorough Understanding Of The Products And Services Offered By Ashley Furniture Industries Is Crucial For A Customer Service Representative. This Includes Knowledge Of Various Furniture Styles, Materials, And Features To Assist Customers In Making Informed Purchase Decisions.
Problem-Solving Skills: As The First Point Of Contact For Customers, A Retail Customer Service Representative Must Be Able To Handle And Resolve Customer Complaints And Concerns Effectively. This Requires Strong Problem-Solving Skills And The Ability To Think Quickly On One's Feet.
Team Player: Working In A Retail Environment Involves Collaborating With Colleagues And Other Departments To Ensure A Seamless Customer Experience. Therefore, A Candidate For This Role Must Be A Team Player With The Ability To Work Well With Others And Contribute To A Positive Work Environment.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Teamwork
Patience
Problem-Solving
Adaptability
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in Kennesaw, GA, USA is $24,000 to $32,000 per year. However, this can vary depending on the specific company, job responsibilities, and experience of the individual.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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