Retail Customer Service Representative
Welcome to Ashley Furniture Industries! We are currently seeking a highly motivated and personable Retail Customer Service Representative to join our team. In this role, you will be the face of our company and responsible for providing exceptional customer service to our valued clients. We are looking for individuals who are passionate about helping others and have a strong desire to succeed. If you are a team player with excellent communication skills and a positive attitude, we want to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Listen to and understand customer needs and concerns.
- Provide information and assistance to customers regarding products, services, and promotions.
- Handle customer inquiries and complaints in a timely and efficient manner.
- Ensure customer satisfaction by addressing and resolving any issues or concerns.
- Maintain a positive and helpful attitude towards customers at all times.
- Collaborate with team members to ensure a seamless and enjoyable customer experience.
- Maintain knowledge of company products, policies, and procedures to accurately assist customers.
- Process customer transactions accurately and efficiently.
- Keep accurate records of customer interactions and transactions.
- Attend training sessions and stay updated on product knowledge and customer service techniques.
- Meet and exceed sales targets and goals.
- Act as a brand ambassador by representing the company in a professional and positive manner.
- Maintain a clean and organized work environment.
- Continuously strive to improve customer satisfaction and increase customer loyalty.
Excellent Communication Skills: A Retail Customer Service Representative At Ashley Furniture Industries Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Customer Service Experience: Candidates Should Have Previous Experience In A Customer Service Role, Preferably In The Retail Industry. This Experience Will Demonstrate Their Ability To Handle Customer Inquiries And Provide Satisfactory Solutions.
Product Knowledge: An Understanding Of Ashley Furniture Products, Their Features, And Benefits Is Essential For A Customer Service Representative. This Knowledge Will Help Them Effectively Assist Customers With Their Purchasing Decisions And Provide Accurate Information.
Problem-Solving Abilities: Retail Customer Service Representatives Should Possess Strong Problem-Solving Skills To Handle Customer Complaints And Resolve Issues In A Timely And Efficient Manner.
Patience And Empathy: Dealing With Customer Inquiries And Concerns Can Be Challenging, And It Requires Patience And Empathy To Provide Excellent Customer Service. Candidates Should Possess These Qualities To Ensure A Positive Customer Experience.
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Multi-tasking
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in Fresno, CA, USA is between $24,000-$33,000 per year. This can vary depending on experience, education, and the specific company or industry.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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