Retail Customer Service Representative
Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? Ashley Furniture Industries is seeking a highly motivated and customer-focused Retail Customer Service Representative to join our dynamic team. In this role, you will have the opportunity to interact with customers and assist them in finding the perfect furniture pieces for their homes. We are looking for individuals who are friendly, approachable, and have a strong attention to detail. If you possess excellent communication skills and have a knack for problem-solving, we encourage you to apply today!
- Interact with customers in a friendly and professional manner, providing exceptional customer service and addressing any concerns or inquiries.
- Assist customers in finding the perfect furniture pieces for their homes, using product knowledge and a strong understanding of customer needs.
- Maintain a positive and welcoming attitude towards all customers, creating a welcoming and enjoyable shopping experience.
- Demonstrate a strong attention to detail in accurately entering and processing customer orders and payments.
- Utilize excellent communication skills to effectively communicate with customers, coworkers, and management.
- Proactively address and resolve any customer issues or complaints, ensuring customer satisfaction and loyalty.
- Collaborate with team members to maintain a clean and organized retail environment for customers.
- Stay updated on product knowledge and sales processes to provide accurate and helpful information to customers.
- Act as a problem-solver, finding creative solutions to customer requests and concerns.
- Continuously strive to meet and exceed sales goals and customer service expectations.
Excellent Communication Skills: A Retail Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Setting, Is Often Required For This Position. This Demonstrates The Ability To Handle Customer Inquiries And Complaints In A Professional And Efficient Manner.
Product Knowledge: A Good Understanding Of The Company’s Products Is Essential For A Retail Customer Service Representative To Provide Accurate And Helpful Information To Customers.
Problem-Solving Skills: Retail Customer Service Representatives Must Be Able To Think On Their Feet And Come Up With Solutions To Resolve Customer Issues. This Requires Strong Problem-Solving Abilities And The Ability To Remain Calm Under Pressure.
Computer Proficiency: In Today’s Retail Environment, Most Customer Service Tasks Are Performed Using Computer Systems. Therefore, A Retail Customer Service Representative Should Be Proficient In Using Computers And Have A Good Understanding Of Relevant Software Programs.
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
PAT
Customer Relations
Teamwork
Problem-Solving
Adaptability
Multi-tasking
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Retail Customer Service Representative in Long Beach, CA, USA is between $26,000 to $35,000 per year. However, this can vary based on the specific company, experience level, and location. Some companies may offer higher salaries for more experienced representatives or those with specialized skills. Additionally, factors such as commission, bonuses, and benefits can also impact the overall salary range.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started