Retail Customer Service Representative
Welcome to Ashley Furniture Industries! We are currently seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will play a crucial part in providing exceptional service to our valued customers and ensuring their satisfaction with our products. Our ideal candidate is a friendly and outgoing individual with a passion for assisting others and a strong attention to detail. If you possess excellent communication skills and have a desire to be part of a dynamic and growing company, we would love to hear from you!
- Greet and welcome customers to Ashley Furniture Industries with a friendly and positive attitude.
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Assist customers with product selection and provide detailed information about features, pricing, and availability.
- Process customer orders accurately and efficiently in accordance with company policies and procedures.
- Handle customer payments and transactions with accuracy and in compliance with company standards.
- Maintain a clean and organized work environment to provide a pleasant shopping experience for customers.
- Collaborate with other team members and departments to ensure the best possible customer service experience.
- Stay up-to-date with product knowledge and company policies to effectively assist customers.
- Proactively identify and resolve customer issues to ensure customer satisfaction.
- Continuously strive to meet and exceed sales targets and customer service goals.
- Maintain a positive and professional demeanor at all times, promoting a positive company image.
- Follow all safety and security procedures to ensure the safety of customers, staff, and merchandise.
- Participate in ongoing training and development programs to improve skills and knowledge.
- Keep accurate records of customer interactions and transactions.
- Perform any other duties as assigned by the management to ensure the smooth operation of the retail store.
Excellent Communication Skills: A Retail Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs And Concerns.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Setting, Is A Valuable Qualification For This Job. It Shows The Candidate's Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Timely Manner.
Knowledge Of Furniture And Home Decor: A Basic Understanding Of Furniture And Home Decor Products Is Important For A Retail Customer Service Representative In Order To Assist Customers With Product Selection And Provide Accurate Information About The Company's Products.
Ability To Handle Difficult Situations: Retail Customer Service Representatives May Encounter Challenging Situations With Upset Or Dissatisfied Customers. The Ideal Candidate Should Have The Ability To Remain Calm And Handle These Situations With Empathy And Professionalism.
Strong Problem-Solving Skills: A Successful Retail Customer Service Representative Should Be Able To Think Quickly On Their Feet And Come Up With Creative Solutions To Resolve Customer Issues And Ensure Customer Satisfaction. This Requires Strong Problem-Solving Skills And The Ability To Think Outside The Box.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Patience
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Representative in Tampa, FL, USA is $23,000 - $34,000 per year. This may vary depending on the specific company, job duties, and level of experience. Some customer service representative positions may also offer additional benefits such as commission or bonuses.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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