Retail Customer Service Representative

Welcome to Ashley Furniture Industries, where we believe that exceptional customer service is the key to success. We are currently seeking a Retail Customer Service Representative to join our team and help us provide an exceptional shopping experience for our customers. As a representative of our brand, you will be responsible for assisting customers with their inquiries, providing product knowledge and recommendations, and ensuring their overall satisfaction. To excel in this role, you must possess excellent communication and problem-solving skills, a positive attitude, and a passion for delivering top-notch customer service. If you are looking for a dynamic and rewarding career in the retail industry, we encourage you to apply for this exciting opportunity.

1. Greet customers in a friendly and professional manner, representing the Ashley Furniture brand.
2. Provide exceptional customer service by addressing and resolving customer inquiries and concerns in a timely and efficient manner.
3. Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the brand.
4. Utilize product knowledge and recommendations to assist customers in finding the right furniture and home decor items for their needs and preferences.
5. Demonstrate excellent communication skills in all interactions with customers, whether in person, over the phone, or via email.
6. Handle customer complaints and escalations with professionalism and empathy, working towards a positive resolution for both the customer and the company.
7. Maintain a positive and solution-oriented attitude at all times, even in challenging situations.
8. Collaborate with team members and other departments to ensure a seamless and enjoyable shopping experience for customers.
9. Keep up-to-date with product knowledge, sales, and promotions to effectively assist customers with their purchases.
10. Adhere to company policies and procedures, including handling cash and credit transactions accurately and securely.
11. Continuously strive to meet and exceed customer service goals and metrics.
12. Attend training and development sessions to improve skills and knowledge in customer service and product offerings.
13. Take initiative to identify and suggest improvements in processes, procedures, and customer service strategies.
14. Maintain a clean and organized work area to provide a welcoming environment for customers.
15. Embrace the company's values and culture, and contribute to a positive and supportive team dynamic.

According to JobzMall, the average salary range for a Retail Customer Service Representative in Portland, OR, USA is $25,000-$35,000 per year. However, this can vary depending on factors such as experience, company size, and job responsibilities. Some positions may also offer additional benefits such as bonuses or commission.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.